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FREQUENTLY ASKED QUESTIONS

> BROWSER COMPATIBILITY
> INTERNET EXPLORER SECURITY
> PROBLEMS ACCESSING SECURE AREAS
> HOW TO RECEIVE YOUR MEMBER DISCOUNT
> SHIPPING
> PAYMENT
> RETURNS


BROWSER COMPATIBILITY

The Peabody Essex Museum Shop website is best viewed with Microsoft Internet Explorer 5 and above.

INTERNET EXPLORER SECURITY

Parts of our web site will not function correctly if you have selected the highest possible security settings within Internet Explorer because this mode disables Active Scripting.
If you encounter problems, you may correct them by doing the following:

In your Internet Explorer browser select “Internet Options" from the Tools menu.
Select the security tab at the top of the popup window that appears
Click and drag the sliding scale bar down from highest to medium
Click “OK.”
Complete your transaction.
Re-instate your former security settings once you are ready to exit the site by reversing steps 1 – 4.

PROBLEMS ACCESSING SECURE AREAS

If you are on a network and encounter difficulties accessing secure areas of the Peabody Essex Museum Shop website, ask your network administrator for assistance. Possible solutions include configuring Internet Explorer to Use Secure Sockets Layer (SSL) versions of 2.0 and 3.0, ciphering strength value in Internet Explorer, and clearing temporary Internet files, cookies, and history.

Changing settings on a computer that is connected to a network at any time can affect the entire network, so please contact your network administrator prior to attempting to implement any solutions. The Peabody Essex Museum Shop website will not be held liable for damage.

HOW TO RECEIVE YOUR MEMBER DISCOUNT

All PEM members are eligible to receive a 10% discount at the Peabody Essex Museum Shop and PEM Shop website. To receive your discount at checkout, you must input your Membership Number into the Membership # Field at Sign-in. Entering your Membership Number at Sign-in will also allow you to view your special membership pricing while browsing our website.

If you have any questions about this process please e-mail us.

SHIPPING

We ship via UPS (United Parcel Service) to verifiable, physical street addresses within the Continental U.S. only. Prices quoted on website are for UPS Ground Service within the United States. For orders shipped out of the U.S. and to APO boxes, or for RUSH service please e-mail us for shipping quotes. Shipments to PO and APO boxes will be shipped via the U.S. Postal Service. Orders shipped Internationally please e-mail us for a shipping quote. Custom fees or charges on international shipments are the responsibility of the customer or recipient and not the responsibility of the
Peabody Essex Museum.

PAYMENT

The Peabody Essex Museum Shop website accepts Visa, MasterCard, and American Express credit cards. We do not accept checks, cash, or COD for online orders.

A sales tax of 5% is added to any order shipped to Massachusetts’s addresses. Sales tax is not charged on shipments to addresses outside of Massachusetts. Non-Massachusetts customers are responsible for reporting and paying sales tax in their own states.

RETURNS

Your satisfaction with the products that we sell is important to us. If you are not satisfied you may return items with valid sales receipt for a refund within 30 days of purchase. Please see the return form included with shipment. If you have any additional questions please e-mail us. Please Note: SALE merchandise is not returnable.

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